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Janice Laurie Associates wants to be able

To deliver a personal and practical service that gets results that are recognized. To provide people with the ability to make changes in performance that they can see makes a difference and gets them to where they want to be.

In an effort to ensure that this happens and that people benefit from their relationship with Janice Laurie Associates has thought carefully about how peopel will be dealt with

CLIENT COMMITMENT

• You will always receive a warm and friendly welcome, a professional service and be treated with respect.
• Your telephone calls will be returned within one working day.
• Your e-mails and letters will be responded to promptly.
• You will be kept informed at each step of a project you are involved in.
• You will receive advice that is simple and practical.
• Where appropriate you will be given the tools and techniques to be able to do things on your own.
• On-going support will be available but will only be provided when it is necessary to do so.
• You will be told what it costs at the outset of any project.
• You will be encouraged to share your views on any aspect of the service that helps to improve the business.